Overview
A healthcare assistant with memory provides continuity of care in digital health interactions. By remembering patient history, preferences, and ongoing conditions, the agent delivers personalized health guidance while knowing when to escalate to human providers.
Memory Domains
Medical History
Comprehensive patient context:
Diagnosed conditions and their timeline
Medications (current and past)
Allergies and adverse reactions
Surgical history and procedures
Family medical history
Care Preferences
Personalized interaction style:
Communication preferences (detail level, language)
Preferred pharmacies and providers
Appointment time preferences
Health goals and motivations
Cultural considerations
Interaction History
Continuity across touchpoints:
Past symptoms reported and outcomes
Questions asked and information provided
Appointment history and notes
Medication adherence patterns
Lifestyle factors discussed
Care Plan Context
Current treatment awareness:
Active care plans and goals
Upcoming appointments and tests
Medication schedules
Lifestyle recommendations
Follow-up requirements
Use Cases
Symptom Triage
"I've been having headaches again"
With memory:
Knows patient's migraine history
Aware of current medications
Remembers triggers identified previously
Tracks frequency patterns over time
Knows when escalation thresholds are reached
Medication Management
"When should I take my new prescription?"
With context:
Knows all current medications
Checks for interactions
Remembers patient's schedule preferences
Aware of past adherence challenges
Can coordinate with care team
Appointment Preparation
"I have a cardiology appointment tomorrow"
Agent provides:
Summary of relevant history
List of symptoms to mention
Questions patient wanted to ask
Recent vitals and trends
Medication changes to discuss
Chronic Disease Management
Ongoing condition support:
Daily check-ins personalized to condition
Trend tracking and anomaly detection
Encouragement based on patient's motivators
Education tailored to understanding level
Coordination with care team
Critical Considerations
Regulatory Compliance
HIPAA-compliant data handling
Audit trails for all access
Patient consent management
Data retention policies
Business associate agreements
Safety Boundaries
Clear escalation protocols:
Emergency symptoms trigger immediate action
Never replace clinical judgment
Transparent about AI limitations
Direct to human care when needed
Document all recommendations
Accuracy Requirements
Healthcare demands precision:
Source all medical information
Flag uncertainty appropriately
Avoid definitive diagnoses
Update with new medical guidance
Regular accuracy audits
Example Interaction
**Regular Check-in:**
Agent: "Good morning, Maria! Time for your daily diabetes check-in. How are you feeling today?"
Patient: "A bit tired, and my feet have been tingling"
Agent: "I want to make sure we track this carefully. You mentioned similar tingling two weeks ago that resolved. On a scale of 1-10, how would you rate it compared to last time? Also, I see your glucose readings have been slightly elevated this week. Have there been any changes to your diet or medication routine?"
Patient: "Maybe a 4, similar to before. And yes, I ran out of metformin for two days"
Agent: "Thank you for sharing that. The medication gap likely explains the glucose elevation. I've noted the tingling for Dr. Chen to review - persistent tingling can be important to monitor with diabetes. I see you have an appointment in 10 days; would you like me to flag this for earlier review, or do you feel comfortable waiting given it's similar to before?"
Integration Requirements
EHR systems (Epic, Cerner)
Patient portals
Pharmacy systems
Lab result feeds
Wearable device data