M4A

Aisera

AI service management platform for automating enterprise workflows

enterpriseproductionenterpriseitsmautomationservice-management
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Memory Types

episodic, semantic, organizational

Integrations

servicenow, zendesk, jira, slack, teams


Overview


Aisera is an AI service management platform that automates IT, HR, facilities, and customer service workflows in enterprises. The platform uses conversational AI and automation to resolve employee and customer issues without human intervention, integrating deeply with enterprise service management tools like ServiceNow.


Aisera's approach combines conversational interfaces with workflow automation, allowing employees to get help through natural language while the AI handles ticket routing, resolutions, and escalations automatically. The platform is battle-tested in large enterprises and focuses on measurable ROI through automation.


Key Features


  • **Conversational AI**: Natural language interface for service requests
  • **Workflow Automation**: Automates end-to-end service processes
  • **Multi-Domain**: IT, HR, facilities, customer service support
  • **Enterprise Integrations**: Deep ServiceNow, Jira, Zendesk integration
  • **Self-Service**: Reduces ticket volume through automated resolution
  • **Analytics**: Comprehensive ROI and performance metrics
  • **Domain-Specific**: Pre-trained for common enterprise scenarios
  • **Multi-Channel**: Web, mobile, Slack, Teams support

    • When to Use Aisera


    Aisera is ideal for:

  • Large enterprises with high service desk volumes
  • IT departments automating support workflows
  • HR teams handling employee requests
  • Organizations using ServiceNow or similar ITSM tools
  • Companies seeking measurable automation ROI
  • Teams wanting to reduce manual ticket handling

    • Pros


  • Production-proven in large enterprises
  • Strong enterprise integrations (ServiceNow, etc.)
  • Measurable ROI and cost savings
  • Domain expertise in IT/HR/facilities
  • Comprehensive analytics and reporting
  • Multi-channel support
  • Reduces ticket volume significantly
  • Good for regulated industries

    • Cons


  • Enterprise-only (not for small businesses)
  • Expensive implementation and licensing
  • Requires existing ITSM infrastructure
  • Long sales and implementation cycles
  • Less flexible than developer-focused platforms
  • May require customization for specific workflows
  • Not suitable for custom agent development
  • Limited to service management use cases

    • Pricing


  • **Enterprise Only**: Custom pricing based on users and features
  • **Typical**: $50-100+ per user/year
  • **Contact Sales**: No self-service pricing

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